| ticket_id | customer_id | subject | ticket_hash | status | priority | viewlink | created_at | resolved_at | updated_at |
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | Section2 Affect Customers | Missing Pagination | ea9c5da141 | closed | normal | View Ticket | 2026-03-06 15:20:31 | 2026-03-29 04:27:05 | 2026-03-29 04:27:05 |
| 2 | 3 | Requestor | 287653d341 | closed | View Ticket | 2026-03-06 15:51:18 | 2026-03-12 10:31:39 | 2026-03-12 10:31:39 | |
| 3 | 3 | LDAP API | Missing staff records | fb97278a65 | closed | View Ticket | 2026-03-07 03:24:42 | 2026-03-12 10:31:10 | 2026-03-12 10:31:10 | |
| 5 | 4 | ffrr | 453a4f1939 | closed | View Ticket | 2026-03-07 03:35:45 | 2026-03-07 03:43:02 | 2026-03-07 03:43:02 | |
| 6 | 3 | Niscode | error | 37963cd285 | closed | View Ticket | 2026-03-07 10:37:35 | 2026-03-07 11:08:50 | 2026-03-07 11:08:50 | |
| 7 | 3 | Customer Impact | Yes to No- missing data | 18cbb39438 | closed | View Ticket | 2026-03-09 05:37:31 | 2026-03-12 10:31:47 | 2026-03-12 10:31:47 | |
| 8 | 3 | Save as Draft | Records does not refresh in Dashboard after save as Draft | ddc0bae069 | closed | normal | View Ticket | 2026-03-09 10:43:04 | 2026-03-12 10:31:23 | 2026-03-12 10:31:23 |
| 9 | 3 | PEM Form | From Date - ToDate Validation | 06e859b151 | closed | View Ticket | 2026-03-12 11:09:58 | 2026-03-29 04:24:07 | 2026-03-29 04:24:07 | |
| 10 | 3 | Affected Service ID & Customer Infor Section | Download | c39f562195 | closed | View Ticket | 2026-03-12 14:42:39 | 2026-04-24 02:05:33 | 2026-04-24 02:05:33 | |
| 11 | 3 | Domain Element | select multiple | 1fd651e314 | closed | View Ticket | 2026-03-12 14:43:52 | 2026-03-19 14:06:13 | 2026-03-19 14:06:13 | |
| 12 | 3 | FreshService API | More description information | 07ce574421 | closed | View Ticket | 2026-03-12 14:44:30 | 2026-04-29 09:05:37 | 2026-04-29 09:05:37 | |
| 13 | 3 | Requestor | Not allow to edit | 73cca32b53 | new | View Ticket | 2026-03-12 14:45:10 | 2026-03-12 14:45:10 | ||
| 14 | 3 | Domain Platform | 4322629932 | closed | View Ticket | 2026-03-12 14:45:44 | 2026-04-29 09:02:44 | 2026-04-29 09:02:44 | |
| 15 | 3 | Mandatory fields | Section 2,3,4, | 4f1560a848 | closed | critical | View Ticket | 2026-03-12 14:46:21 | 2026-03-19 14:05:49 | 2026-03-19 14:05:49 |
| 16 | 3 | CSV GPON_Customer | Missing fields biz_group | 076bea5a78 | closed | View Ticket | 2026-03-12 14:57:06 | 2026-04-29 09:03:18 | 2026-04-29 09:03:18 | |
| 17 | 3 | Section 1 | Down time validation rules | 18a8215397 | closed | View Ticket | 2026-03-12 15:10:20 | 2026-04-29 09:03:01 | 2026-04-29 09:03:01 | |
| 18 | 3 | Section | pagination showing 1 button instead of 2 for 83 | 8796f3a062 | closed | normal | View Ticket | 2026-03-14 09:29:56 | 2026-04-19 13:40:34 | 2026-04-19 13:40:34 |
| 19 | 3 | Section 2 Affected Service ID | Description2 duplicate | 6cf5f32228 | closed | View Ticket | 2026-03-14 12:26:18 | 2026-04-19 13:40:13 | 2026-04-19 13:40:13 | |
| 20 | 3 | HOD Mobile | Auto Pupulate Requestor HOD mobile | dae0141683 | closed | normal | View Ticket | 2026-03-18 06:09:14 | 2026-03-18 08:17:29 | 2026-03-18 08:17:29 |
| 21 | 3 | Email Template Listing | Prepare the curl command | f087965231 | new | View Ticket | 2026-03-20 04:23:40 | 2026-03-20 04:23:40 | ||
| 22 | 3 | Added 15-character minimum check on the Activity field (Work Instruction / Work Procedures) | a83a789667 | closed | View Ticket | 2026-03-29 03:09:38 | 2026-03-29 04:25:49 | 2026-03-29 04:25:49 | |
| 23 | 3 | Critical | Too Many Request | bc250a2b73 | new | View Ticket | 2026-03-29 04:17:52 | 2026-03-29 04:24:24 | ||
| 24 | 3 | Section 3, mandatory must add step by step work procedure | b208aa0e5 | new | View Ticket | 2026-04-19 13:49:54 | 2026-04-19 13:49:54 | ||
| 25 | 3 | Section2 new column | PE CC email | b749b53624 | new | View Ticket | 2026-04-19 13:50:51 | 2026-04-19 13:50:51 | ||
| 26 | 3 | Non-service Impact Handling | d563e1ae89 | new | View Ticket | 2026-04-19 13:51:27 | 2026-04-19 13:51:27 | ||
| 27 | 3 | Dashboard | Add filters | a446f7fd60 | new | View Ticket | 2026-04-19 13:52:49 | 2026-04-19 13:52:49 | ||
| 28 | 3 | Checking on Level of urgency with Start Date and End Time | 040fb8246 | new | View Ticket | 2026-04-19 13:53:08 | 2026-04-19 13:53:08 | ||
| 29 | 3 | External PE | free text box to Input when click checkbox External PE | d2535da354 | new | View Ticket | 2026-04-19 13:53:49 | 2026-04-19 13:53:49 | ||
| 30 | 3 | reporting | To have Download button for Reporting below | 2f547d4963 | new | View Ticket | 2026-04-19 13:54:23 | 2026-04-19 13:54:23 | ||
| 31 | 3 | CSV file import schedule planning | 10c505ea4d2d870771a9d572adac18be | new | View Ticket | 2026-04-29 09:09:11 | 2026-04-29 09:09:11 | ||
| 32 | 3 | Backup processing | API | 969217d2db79c0484c2ec99993ddb631 | new | View Ticket | 2026-04-29 09:10:56 | 2026-04-29 09:10:56 |